#How do I access my purchases with the access code?

The purchases area has no password. Every sign-in starts with a 6-digit code sent to the email used for the purchase.

1. Open the purchases sign-in screen.
2. In the Email field, enter the address you bought with.
3. Click Send access code.
4. Open the email you received and copy the 6-digit code.
5. Type the code into the boxes shown. Filling the last box signs you in automatically. If it doesn't, click Access my purchases.

The code screen always shows up after step 3, even when the email has no purchases. For security, the purchases area does not reveal which emails bought something. If the code never arrives, check that you used the same email as at checkout.

On the code screen, Resend code sends a new code to the same email, and Use another email takes you back to step 2.

#How long the code lasts

• The code expires 60 minutes after it is sent.
• After 3 attempts with a wrong code, it stops working.
• In both cases, request a new code. Each request generates a different code, and only the most recent one works.

#Messages you may see

#Related

• Can I resend product access to customers?
• Does Clickmax have a native members area?
• How does the Clickmax members area work?

#If it didn't work

• The email never arrived: check your spam and promotions folders before requesting another code.
• The purchase was made with a different address: use exactly the email entered at checkout. The screen does not warn you when the email has no purchases, so the code simply never arrives.
• The code expired while you were looking for the email: request a new one and use it within 60 minutes.
• You are the seller and your customer cannot sign in: resend access from the contact record.